Hospitality
Give Guests a Fast, Reliable Wireless Home Away from Home

Taken a look at your TripAdvisor ratings lately? If things are looking ugly, there may be a simple explanation: bad Wi-Fi. 83 percent of hotel guests take the time to report a bad Wi-Fi experience, and 36 percent won’t rebook if they had one. You can invest all you want in snazzy rooms and fancy lobbies. If your guests can’t get a strong, consistent wireless connection—for all their devices and multimedia applications, everywhere on your property—they won’t be coming back. 

Don’t stress though, RUCKUS has you covered. There’s a reason why 70 percent of the hospitality market—and 86 percent of the world’s luxury properties—rely on RUCKUS Smart Wi-Fi. We can help you deliver world-class wireless connectivity that your guests can brag about. 

High Performance Everywhere, for All Your Guests’ Devices

If you could look around your property’s radio frequency (RF) airspace, you’d see the problem right away: Huge numbers of devices competing for connections. Concrete walls absorbing signals. Dead spots in unexpected places that drop your guests’ connections and raise their blood pressure. 

Ruckus ZoneFlex wireless access points with patented BeamFlex+ adaptive antenna technology optimize connections for each and every guest device. They automatically adapt for interference and other problems in real time, so your guests can use more devices, in more places, with the same great connection. It’s why hotels using RUCKUS have seen Wi-Fi complaints drop by 80 percent or more. 

Don’t Just Connect Your Guests, Connect With Them

You’re already providing Wi-Fi as an amenity (at least, in the same way that elevators and hot water are amenities). Your guests are connecting from the moment they set foot on the property. Why not use that infrastructure to provide more convenient hotel services and grow your bottom line?

With the same high-performance RUCKUS Wi-Fi platform, you can speed up check-in and check-out services from any smart device. You can connect guests with hotel information, spa services, special promotions and more. You can even use location-based services (interactive maps, location-based advertising) that tie directly into your loyalty programs.

Guest Access That’s a Breeze for Visitors and IT

Take a moment to sympathize with your IT team. Ensuring that all of the thousands of different smart devices out there can log onto your Wi-Fi without a problem, dodging complaints from frustrated users battling cumbersome guest servers, all the time trying to keep everything secure—it’s an operational nightmare. OK, you’ve taken a moment, now do something about it. 

RUCKUS can make guest onboarding simple, seamless and secure. Let guests use social media, loyalty program credentials or any other means you prefer to log onto your Wi-Fi. Provide future access after the first log-on automatically, without users having to do anything. And do it all through a self-service portal that’s branded for your property and protects every connection with the gold standard in Wi-Fi security. 

One Network for all Converged Services

RUCKUS high performance access points and Brocade ICX switches enable hoteliers to deploy a single and reliable network infrastructure to concurrently support essential business applications, such as tiered High-Speed Internet Access (HSIA), point-of-sale terminals, IP-based Video on Demand (VOD), back office and service optimization services, Voice over IP (VoIP), digital signage and kiosks, and in-room IP-enabled devices of all kinds.

Unmatched Multimedia Support

IP-based video streaming, voice communications, and other multimedia applications such as digital signage are quietly becoming essentials. RUCKUS Smart Wi-Fi is purposebuilt with patented adaptive antenna technology and traffic engineering technologies to uniquely classify, schedule, prioritize, and optimize latency-sensitive multi-media traffic to ensure optimal network performance for guests and hotel staff.

Simpler Networks for the Agile Hotelier

With the changing business requirements of the hotel environment, networks must be easy to deploy and manage. In hotel deployments, switch stacking can dramatically minimize the time and costs dedicated to network management, and enable a scalable, simplified architecture with high network performance. When stacked, multiple switches behave as a single switch and pool together their resources. This results in higher aggregated stacking bandwidth. With options to increase network capacity and mix different switches together, hoteliers can grow their networks as necessary while keeping management simple.

Flexible and Scalable Networking

A fabric design will deliver higher scalability and increased network visibility while reducing network operations costs. The Brocade Campus Fabric is highly reliable, with a centralized controller switch that shares network services and capabilities with other switches in the fabric network. Switches that are deployed anywhere in the network by Hotel IT staff are automatically provisioned. With a single point of management, troubleshooting and adding capacity are much easier, and uptime is improved.

RUCKUS Smart Wi-Fi Out-Performs All Other 802.11ac and 802.11n Wireless Access Points

RUCKUS Smart Wi-Fi APs consistently outperformed all devices under testing (DUTs), taking top marks in almost every test scenario.

Modernizing the Network Cost-Effectively

Hotels are constantly challenged to keep up with expanding multimedia services that have become the standard for guests. Brocade ICX Switches lead in delivering the best performance at a lower price point, and support multimedia services for years to come. Hotel IT staff can simplify the management between multiple properties and partners by automating their network with Brocade ICX Switches.

Extend Wi-Fi Where Others Can't, With Smart Meshing

Many hotels just don’t have Ethernet everywhere. To help, the RUCKUS ZoneFlex system supports Smart Mesh Networking, which lets hotels easily add Wi-Fi by simply plugging an AP into a power outlet. No configuring mesh links, tuning, or troubleshooting is required. Smart Mesh self-organizes, self-optimizes, and self-heals in the event of an AP failure. This keeps availability high, coverage complete, and costs down eliminating disruptive and costly Ethernet cabling that quickly adds up in operational expenses.

Smart Meshing allows Wi-Fi to be quickly and easily extended to indoor and outdoor areas where coverage is needed but no cabling exists.

Flexible Deployment Options

HSIA, Converged Services, IP VOD, VOIP, POS, Guest Networking, Service Optimization, Back Office Administration, Digital Signage